Unlock the Power of Zendesk
Unlock Solutions helps organizations maximize Zendesk — the flexible, scalable customer experience platform trusted by leading brands. We configure, optimize, and integrate Zendesk solutions to power exceptional service, sales, and support across every channel.
- ✓ Accelerate Zendesk adoption across Support, Guide, Chat, Sell, and Sunshine
- ✓ Automate customer service workflows, enhance omnichannel engagement, and optimize agent productivity
- ✓ Integrate Zendesk with CRM, ITSM, analytics, and collaboration platforms to drive smarter operations
Underutilized Zendesk Capabilities That Could Be Costing You
Many organizations use Zendesk simply for ticketing — missing its full potential for predictive automation, AI-driven service, omnichannel customer experiences, and workflow orchestration. Unlock Solutions helps you fully activate, govern, and optimize the Zendesk ecosystem.
Zendesk Support
Manage customer inquiries across email, chat, phone, messaging, and social — unified into one modern, flexible agent workspace.
Zendesk Guide
Build smart self-service portals, knowledge bases, and AI-driven help centers to reduce ticket volume and improve customer satisfaction.
Zendesk Chat & Messaging
Deploy live chat, web messaging, and bots across your websites, mobile apps, and social channels — enhancing real-time support capabilities.
Zendesk Sell
Empower sales teams with CRM tools to track leads, automate sales workflows, and forecast deals — integrated directly into your service and marketing flows.
Zendesk Sunshine Platform
Extend Zendesk functionality with custom objects, events, profiles, and open APIs — enabling fully tailored customer experience and operations strategies.
Zendesk AI & Automation
Leverage built-in AI to classify tickets, predict intent, triage cases, suggest macro responses, and continuously improve service delivery at scale.
Zendesk AI & Intelligent Automation
- Intent Detection: Automatically identify customer intent from incoming messages, streamlining routing and accelerating resolution times.
- AI-Powered Suggestions: Provide agents with macro suggestions, recommended articles, and next-best actions directly in the workspace.
- Answer Bot & Self-Service Automation: Deliver instant, AI-driven responses to common questions — deflecting tickets and improving customer satisfaction.
- AI-Powered Sentiment Analysis: Detect and prioritize at-risk conversations based on real-time emotion and urgency signals.
- Smart Ticket Triage: Automatically classify and assign tickets based on AI models trained on historical support data.
Zendesk Release Cadence & Planning
| Area | Frequency | Highlights |
|---|---|---|
| Zendesk Support Suite | Continuous Updates | Enhancements to agent workspace, AI capabilities, omnichannel messaging, and analytics tools — released progressively throughout the year. |
| Zendesk Sunshine Platform | Continuous Enhancements | Ongoing updates to custom objects, APIs, event-driven automation, and CRM extensibility capabilities. |
| Zendesk Relate Event | Annual | Major AI innovations, product launches, and strategic roadmap updates announced every year at Zendesk Relate. |
How Unlock Elevates Zendesk Impact
Unlock Solutions helps organizations unlock the full potential of Zendesk by integrating AI-driven workflows, enhancing omnichannel experiences, and driving service, sales, and success outcomes through intelligent automation and data-driven engagement.
Architecture & Implementation
Design scalable Zendesk environments across Support, Guide, Chat, Sell, and Sunshine — connected to CRM, ITSM, and data ecosystems.
Outcome:
Unified service and support architecture optimized for speed, scale, and flexibility.
Integration & Data Strategy
Integrate Zendesk with Salesforce, Microsoft Dynamics, Shopify, Jira, and custom platforms to unify customer profiles and optimize agent workflows.
Outcome:
360° customer views, improved agent efficiency, and smarter decision-making across channels.
AI Enablement & Workflow Automation
Deploy Zendesk AI to predict customer needs, suggest actions, automate routing, and enhance self-service while improving case management speed.
Outcome:
Reduced resolution times, increased CSAT scores, and lower operational costs.
Training & Change Enablement
Deliver customized Zendesk training for agents, admins, and supervisors — ensuring faster ramp-up, higher adoption, and role-based excellence.
Outcome:
Confident users, faster adoption, and better customer interactions at every touchpoint.
Release Management & Innovation Planning
Align Zendesk updates, Sunshine enhancements, and AI innovations to business needs — ensuring safe rollouts and early value realization.
Outcome:
Continuous innovation cycles, proactive adoption, and maximized ROI on Zendesk investments.
Optimization & ROI Tracking
Leverage Zendesk Explore analytics to track agent performance, channel health, automation effectiveness, and customer satisfaction over time.
Outcome:
Clear metrics-driven performance improvements and ongoing optimization strategies.
Let’s Unlock the Full Potential of Zendesk
From omnichannel service to AI-driven automation, Unlock Solutions helps you optimize Zendesk adoption, improve customer experiences, and drive measurable service, sales, and success outcomes.
Book a Zendesk Consultation →