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Enterprise Systems & Intelligent Operations

We transform how enterprises operate, govern, and perform.

End-to-end transformation programs that redesign operating models, modernize platforms, build governance discipline, and enable intelligent automation — delivering measurable outcomes.

Transformation Programs
Platform Modernization
Governance & Execution
Intelligent Automation
Enablement & Adoption
Transformation Programs
Platform Modernization
Governance & Execution
Intelligent Automation
Enablement & Adoption
What We Do

Disciplines that
drive transformation

We don't advise from the sideline. We lead programs end to end — from operating model redesign through to sustained adoption and measurable performance.

Enterprise Transformation Programs

Operating model, process, governance, change

We lead end-to-end transformation programs — operating model redesign, process re-engineering, governance architecture, change management, and measurable performance outcomes. This is the core of what we do.

Operating modelProcess redesignChange managementPerformance outcomesStakeholder alignment

Platform Modernization & Optimization

ERP, CRM, HRIS, finance, integration, data quality

We modernize and optimize core enterprise platforms — ERP, CRM, HRIS, finance and planning systems, integration layers, data quality, and release readiness — so the enterprise actually runs better.

ERPCRMHRISFinance systemsData qualityIntegrationRelease readiness

Transformation Governance & Execution

PMO, RASCI, risk, decision forums, benefits realization

We build the discipline that keeps transformation on track — PMO and delivery cadence, RASCI, risk and controls, decision forums, adoption tracking, and benefits realization.

PMORASCIRisk & controlsDecision forumsBenefits realizationDelivery cadence

Intelligent Automation

AI, agents, workflows, analytics, automation

AI, agents, workflows, analytics, and automation applied where they drive throughput, accuracy, and service improvement — as part of the transformation, not as a standalone initiative.

AI enablementAgentsWorkflow automationAnalyticsProcess mining

Enablement & Adoption

Training, playbooks, process ownership, handoff

Training, role-based playbooks, process ownership, continuous improvement, and operational handoff — so change sticks and the organization doesn't revert to old patterns.

TrainingPlaybooksProcess ownershipContinuous improvementOperational handoff
Maturity Model

Where is your
organization today?

We assess your current operating maturity and define the most direct path to higher capability, governance, and performance.

Level 01

Traditional

  • 70%+ manual workflows
  • Automation below 10%
  • Siloed systems, no APIs
  • No formal governance
Level 02

Transitional

  • 1–3 pilots with baseline KPIs
  • 10–30% targeted automation
  • Initial governance and RASCI
  • 80–90% data accuracy
Level 03

Augmented

  • Standardized processes across 3+ functions
  • 30–60% workflow automation
  • Governed decision forums and audit trails
  • Operational KPIs tied to platform data
Level 04

Intelligent Enterprise

  • Integrated operating model with closed-loop performance
  • 60%+ automation with bounded autonomy
  • Real-time observability across operations
  • Continuous improvement pipeline active
Our Approach

Structured transformation
framework

Transformation fails when it's treated as a single event. We run a five-phase operating discipline that moves from diagnosis through institutionalized governance — each phase producing measurable capability, governed by data, and directly tied to enterprise outcomes.

01

Discovery & Context

Systems, workflows, operating model, readiness

We build a factual, data-driven view of your current state — systems, workflows, operating model, governance, and organizational readiness. This includes stakeholder interviews, process mapping, technology inventory, and a control-point analysis across business and IT. The output is a documented baseline with clear boundaries, dependencies, and readiness scores that inform every decision downstream.

Stakeholder interviewsProcess mappingTechnology inventoryControl-point analysisReadiness scoring
02

Design & Governance

Operating model, RASCI, risk, decision forums

Discovery findings are translated into an actionable transformation architecture — target operating model, accountability structures (RASCI), risk posture, decision forums, and change management framework. We define governance cadence, escalation paths, and success metrics before any build work begins, ensuring the program has structural integrity from day one.

Target operating modelRASCIRisk postureDecision forumsChange architecture
03

Build & Integrate

Platforms, automation, AI, security, observability

We configure platforms, automation layers, AI capabilities, and integration pipelines aligned to your enterprise systems. This phase covers solution architecture, development sprints, API orchestration, security hardening, observability instrumentation, and UAT. Every component is built against the governance framework established in Phase 02 — no shadow IT, no ungoverned deployments.

Solution architectureAPI orchestrationSecurity hardeningObservabilityUAT
04

Scale & Adopt

Rollout, training, playbooks, adoption tracking

Pilots transition into production through structured rollout — phased deployment, role-based training, operational playbooks, and change management embedded in the business. We run adoption tracking, feedback loops, and performance benchmarks to ensure the organization absorbs the change rather than reverting to prior patterns. This is where transformation becomes operational reality.

Phased deploymentRole-based trainingPlaybooksAdoption trackingPerformance benchmarks
05

Govern & Evolve

Metrics, review cycles, benefits realization, continuous improvement

We institutionalize governance, performance metrics, review cycles, and benefits realization tracking. This includes establishing continuous improvement pipelines, quarterly maturity assessments, and executive reporting that ties transformation outcomes directly to enterprise KPIs. The goal is a self-sustaining operating discipline — not a dependency on external consultants.

GovernanceKPI trackingMaturity assessmentsExecutive reportingContinuous improvement
Transformation Diagnostic

Automation readiness
assessment

Describe a business process and our engine analyzes automation potential, workload distribution, and recommended future state.

Automation Readiness Assessment
1Context
2Workflow
3Review
4Pain Points
5Details

Tell us about your organization

Select your industry and department so we can tailor the analysis with relevant benchmarks and automation patterns for your context.

Describe the workflow you want to assess

Walk us through the process step by step. The more specific you are, the more accurate your assessment will be.

Tip: use numbered lists, bullet points, or commas to separate steps. Include details like frequency (daily, weekly), volume (hundreds, thousands), and tools used (Excel, email).

Review your workflow steps

We parsed your description into individual steps. Edit, remove, or merge as needed.

What are the biggest pain points?

Tell us what frustrates your team most. Click any common issues below or describe your own. This helps us prioritize the highest-impact improvements.

Team and cost details

Optional: provide team size and average hourly cost to generate an ROI estimate. Leave blank to skip.

Running assessment
Analyzing your workflow
Platform Expertise

Enterprise ecosystem
coverage

We modernize, integrate, and optimize across the platforms your business runs on.

Insights

Latest from
Unlock Solutions

Emerging developments across AI and technology.

AI Platforms

Amazon Invests $50B in OpenAI; AWS Becomes Exclusive Frontier Distributor

AWS becomes the exclusive cloud distributor for OpenAI Frontier, the enterprise agent management platform. $100B in expanded compute commitments over eight years.

Read the full review
Canada

Canada Announces $1.6B+ in Defence Industrial Investments Including AI and Drones

Over $1.6 billion for defence technology commercialization, dual use innovation, and regional supplier development. $105M Drone Innovation Hub at the NRC.

Read the full review
AI Models

Google Launches Gemini 3 with Enterprise Agentic Capabilities

State of the art multimodal reasoning and agentic coding. Enterprises can prototype full interfaces from a single prompt and execute long running tasks across business systems.

Read the full review
Get Started

Let's transform how your enterprise operates.

From operating model redesign to intelligent automation, we bring structure, governance, and execution discipline to every program.

(604) 670-2076
Vancouver, BC, Canada

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UNLOCK Solutions
Enterprise Transformation Advisory