Unify Workflows, Automate Operations, and Scale Service Delivery with ServiceNow
Unlock Solutions helps enterprises streamline processes, integrate service functions, and activate intelligent automation across IT, HR, finance, legal, and operations using ServiceNow’s powerful Now Platform — with AI, workflow orchestration, and predictive service management at the core.
- ✓ Implement scalable, role-based workflows across ITSM, ITOM, HRSD, CSM, FSM, and Procurement
- ✓ Automate ticket resolution, approvals, provisioning, asset tracking, and enterprise service requests
- ✓ Leverage Now Assist (ServiceNow AI) for intelligent case summaries, response suggestions, and process optimization
Underutilized ServiceNow Capabilities That Could Be Costing You
Many organizations limit ServiceNow to IT ticketing — overlooking powerful automation, AI features, and cross-enterprise service workflows. Unlock Solutions helps you scale the Now Platform across IT, HR, finance, legal, customer service, and field operations.
End-to-End ITSM & ITOM Automation
Automate incident routing, change approvals, asset management, service mapping, and proactive event remediation using ITSM Pro and ITOM Health.
HR Service Delivery (HRSD)
Streamline employee journeys — from onboarding to offboarding — using lifecycle events, AI chatbots, and knowledge portals integrated with Workday and payroll systems.
Customer Service Management (CSM)
Automate case triage, SLA tracking, field dispatch, and service communication across digital channels — with integrated workflows between front-office and ops.
Finance & Procurement Operations
Digitize request-to-pay and travel/expense workflows — integrating policy, approvals, and compliance into ServiceNow Finance Operations and Source-to-Pay apps.
Field Service Management (FSM)
Orchestrate mobile work, dispatch optimization, inventory management, and real-time customer updates — all within FSM workflows and mobile apps.
ServiceNow AI (Now Assist)
Summarize tickets, auto-populate fields, generate responses, and deliver smart recommendations using Now Assist AI — available across multiple workflows.
ServiceNow AI, Automation, and Intelligent Workflows
- Now Assist for Virtual Agents: AI-powered chatbots that resolve IT, HR, and service requests using natural language and real-time context.
- AI-Powered Case Summarization: Generate summaries of incidents, tasks, and cases instantly — reducing resolution time and enhancing handoffs.
- Predictive Intelligence: Categorize, prioritize, and route tickets automatically using machine learning based on historical patterns and business rules.
- Process Optimization AI: Identify bottlenecks, recommend workflow redesigns, and simulate improvements using performance analytics and automation insights.
- Generative AI for Response Suggestions: Automatically draft replies to customer or employee inquiries, pre-filled with relevant data and tone customization.
ServiceNow Release Cadence & Planning
| Component | Frequency | Highlights |
|---|---|---|
| Now Platform (All Workflows) | 2 Major Releases / Year | Each spring and fall release includes new AI features, integration enhancements, workflow templates, and security upgrades. |
| Now Assist + AI Enhancements | Quarterly Additions | Expansion of generative AI use cases across ITSM, HRSD, CSM, and platform-wide agents and responses. |
How Unlock Solutions Strengthens ServiceNow Value Delivery
Unlock Solutions enables enterprises to scale ServiceNow beyond IT — delivering cross-functional workflows, automation strategies, and AI-optimized operations across the Now Platform.
Cross-Enterprise Workflow Design
Structure scalable workflows for IT, HR, legal, finance, procurement, and customer service — mapped to intake, routing, approvals, and fulfillment.
Outcome:
Consistent, streamlined service delivery across departments and functions.
Automation Strategy and Governance
Design and govern enterprise-wide automation using Flow Designer, RPA, and business rules — optimizing resolution time, audit compliance, and handoff accuracy.
Outcome:
Reduced manual effort and improved service reliability across teams.
Now Assist AI Enablement
Embed Now Assist features across the platform — auto-generating case summaries, replies, and knowledge suggestions while identifying trends and risks proactively.
Outcome:
Smarter workflows, faster responses, and AI-supported decision-making.
Platform Integration & Data Federation
Integrate ServiceNow with Workday, SAP, Jira, Salesforce, and other core systems — enabling connected operations and single-pane-of-glass visibility.
Outcome:
Unified data and seamless service orchestration across business platforms.
Analytics, Reporting & SLA Visibility
Build real-time dashboards for SLA compliance, backlog risk, service health, and team performance — using Performance Analytics and native reporting.
Outcome:
Operational transparency, faster remediation, and better executive insight.
Release Readiness & Platform Expansion
Manage upgrade planning, module expansion, and AI feature adoption aligned to Now Platform’s biannual release cycle.
Outcome:
Future-ready platform configurations and continuous service innovation.
Unlock the Full Power of the Now Platform
Unlock Solutions helps enterprises scale ServiceNow — automating workflows, integrating systems, and embedding AI across service functions to drive measurable outcomes.
Book a ServiceNow Consultation →