Unlock the Power of Freshworks
Unlock Solutions helps organizations maximize Freshworks — the modern, AI-powered customer engagement suite built for fast-growing companies. We configure, optimize, and integrate Freshworks solutions to streamline service, sales, marketing, and IT operations for smarter, faster growth.
- ✓ Accelerate Freshworks adoption across Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat
- ✓ Implement AI-driven customer service, sales automation, marketing campaigns, and ITSM solutions
- ✓ Integrate Freshworks seamlessly with CRM, ERP, ecommerce, and analytics platforms
Underutilized Freshworks Capabilities That Could Be Costing You
Many organizations use Freshworks for basic support or sales tracking — missing its full potential for omnichannel service, predictive sales intelligence, marketing automation, and IT service management. Unlock Solutions helps you activate, govern, and optimize the full Freshworks suite.
Freshdesk (Customer Support)
Deliver omnichannel support across email, chat, web, social, and phone with automated ticketing, SLA management, and AI-driven self-service.
Freshsales (Sales CRM)
Automate lead generation, sales pipeline tracking, email sequences, and AI-based deal insights to boost sales productivity and conversion rates.
Freshmarketer (Marketing Automation)
Launch behavior-based email campaigns, optimize web experiences, run A/B tests, and drive personalized engagement across customer journeys.
Freshservice (IT Service Management)
Manage internal IT support, incident resolution, asset management, change requests, and service delivery through one modern ITSM platform.
Freshchat (Messaging & Bots)
Deploy intelligent live chat, AI-powered bots, messaging workflows, and proactive support across websites, apps, and messaging channels.
Freddy AI (Embedded Intelligence)
Leverage AI for ticket deflection, sales forecasting, customer intent detection, lead qualification, and smart automation across Freshworks products.
Freshworks AI & Intelligent Automation
- Freddy AI for CX: Automate ticket responses, intent detection, and customer query routing across support and service channels.
- Freddy AI for Sales: Predict lead scores, forecast deal closures, prioritize follow-ups, and recommend next-best actions in sales pipelines.
- Freddy Copilot: Deliver contextual in-app guidance, content suggestions, and smart workflows to enhance agent and seller productivity.
- AI Chatbots: Create intelligent chatbots for Freshchat, Freshdesk, and Freshsales to drive faster resolutions and customer engagement 24/7.
- Predictive Analytics: Enable predictive insights for customer churn, upsell opportunities, and service performance optimization.
Freshworks Release Cadence & Planning
| Area | Frequency | Highlights |
|---|---|---|
| Freshdesk, Freshsales, Freshmarketer, Freshservice | Continuous Updates | Ongoing AI enhancements, omnichannel improvements, workflow automation updates, and new analytics capabilities deployed regularly. |
| Freddy AI Innovations | Continuous Innovation | Frequent expansion of AI models for smarter predictions, automation, and contextual guidance across all Freshworks platforms. |
How Unlock Elevates Freshworks Impact
Unlock Solutions brings structure, precision, and strategic scale to every Freshworks engagement. We help organizations move beyond basic adoption — activating AI, omnichannel experiences, and intelligent service, sales, marketing, and IT operations for sustainable growth.
Architecture & Implementation
Design and deploy scalable Freshworks environments across Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat — aligned to your business model and customer journeys.
Outcome:
Unified customer engagement ecosystems delivering seamless service, sales, marketing, and IT support experiences.
Integration & Data Quality
Integrate Freshworks with CRM, ERP, ecommerce, analytics, and collaboration platforms for real-time customer intelligence and optimized workflows.
Outcome:
Clean, connected customer data and faster, smarter decision-making across teams.
AI & Workflow Automation
Activate Freddy AI across Freshworks solutions to automate support, sales, marketing, and ITSM workflows — reducing manual tasks and enhancing engagement quality.
Outcome:
Higher agent and seller productivity, better CX, and scalable operational efficiency.
Training & Change Enablement
Deliver Freshworks training programs customized for support, sales, marketing, and IT teams to drive confident adoption and role-based platform mastery.
Outcome:
Faster onboarding, higher usage rates, and better business outcomes through empowered users.
Release Management & Innovation Alignment
Align Freshworks continuous updates and Freddy AI innovations with business priorities to maximize feature adoption and strategic impact.
Outcome:
Faster time-to-value, stronger platform ROI, and future-ready customer and employee experiences.
Optimization & ROI Tracking
Use Freshworks reporting and analytics dashboards to track adoption rates, operational KPIs, customer satisfaction, and business growth metrics.
Outcome:
Clear business value realization and continuous optimization strategies to drive scalable success.
Let’s Unlock the Full Potential of Freshworks
From AI-driven support to predictive sales to IT service management, Unlock Solutions helps you configure, optimize, and scale your Freshworks platform to deliver real business impact and accelerated growth.
Book a Freshworks Consultation →